FAQ

You can change or cancel your order soon after placing it. If the order is being prepared for shipping, changes or cancellations might not be possible. Please contact customer service quickly if you need to make a change.

There is no minimum purchase requirement. You can buy as little as one item at a time.

Yes, our website's stock status is updated in real-time. You can only order items that are currently available.

Yes, we aim for your complete satisfaction and accept returns or exchanges under specific conditions. For more details, please check our return and exchange policy on our website.

Yes, we offer international shipping.

We offer a free return or exchange for damaged items. Please contact us immediately if your item arrives damaged, and provide us with the details.

Orders are shipped within one business day of receiving them. The shipping schedule is based on the Japanese calendar.

• United States: 1 to 4 days after dispatch (2 to 5 days after payment)
• Australia: 2 to 5 days after dispatch (3 to 6 days after payment)
• Canada: 2 to 6 days after dispatch (3 to 7 days after payment)
• Denmark/Germany/Netherlands: 2 to 6 days after dispatch (3 to 7 days after payment)
• United Kingdom/France/Italy: 3 to 6 days after dispatch (4 to 7 days after payment)

Please note that delivery times may be affected by factors such as weather, natural disasters, customs inspections, and carrier issues. We cannot be held responsible for delays due to these reasons.

Orders placed after 7 AM PST from Monday to Thursday are processed the next business day. Orders made after 7 AM PST on Fridays are processed on the following Monday. We do not ship on weekends or Japanese holidays.

Basic shipping is free. However, customs duties, VAT, and other taxes may apply based on your location.

Yes, you can use a valid promo code or discount voucher at checkout for a price reduction on your purchase.

We protect your payment information with top-level technology, ensuring a secure shopping experience.

Our customer support team is here to help seven days a week, during local business hours. You can contact us through our form or by emailing contact@brandstreettokyo.shop.

We specialize in online sales. All purchases are conducted through our website, allowing access from anywhere worldwide. We do not have a physical store, and purchases can only be online.