FAQ

You can change or cancel your order soon after placing it. If the order is being prepared for shipping, changes or cancellations might not be possible. Please contact customer service quickly if you need to make a change.

There is no minimum purchase requirement. You can buy as little as one item at a time.

Yes, our website's stock status is updated in real-time. You can only order items that are currently available.

We have a 30-day return policy, meaning you have 30 days from receipt to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@brandstreettokyo.shop . If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at contact@brandstreettokyo.shop .

Exchanges

The fastest way to ensure you get what you want is to return the item you have, then make a separate purchase for the new item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, You'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

Yes, we offer international shipping.

We offer a free return or exchange for damaged items. Please contact us immediately if your item arrives damaged, and provide us with the details.

Orders are shipped within one business day of receiving them. The shipping schedule is based on the Japanese calendar.

• United States: 1 to 4 days after dispatch (2 to 5 days after payment)
• Australia: 2 to 5 days after dispatch (3 to 6 days after payment)
• Canada: 2 to 6 days after dispatch (3 to 7 days after payment)
• Denmark/Germany/Netherlands: 2 to 6 days after dispatch (3 to 7 days after payment)
• United Kingdom/France/Italy: 3 to 6 days after dispatch (4 to 7 days after payment)

Please note that delivery times may be affected by factors such as weather, natural disasters, customs inspections, and carrier issues. We cannot be held responsible for delays due to these reasons.

Orders placed after 7 AM PST from Monday to Thursday are processed the next business day. Orders made after 7 AM PST on Fridays are processed on the following Monday. We do not ship on weekends or Japanese holidays.

Basic shipping is free. However, customs duties, VAT, and other taxes may apply based on your location.

Customs duty amounts vary depending on the regulations of the destination country. We strictly adhere to all laws and declare customs with the exact amount and a detailed description of the contents.

Please note that we cannot declare a value lower than the actual sales price.

Additionally, if you refuse to accept a package, please be aware that any refund will have the cost of original shipping, return shipping, customs duties, and other related fees deducted from the total amount.

Yes, you can use a valid promo code or discount voucher at checkout for a price reduction on your purchase.

We protect your payment information with top-level technology, ensuring a secure shopping experience.

We accept the following payment methods:

• American Express
• Visa
• MasterCard
• JCB
• Diners
• Discover
• PayPal
• Apple Pay
• Google Pay
• Bancontact
• iDEAL
• Shop Pay
• Wise Transfer
• Gift Cards

We source only from strictly selected suppliers, including members of the AACD (Association Against Counterfeit Product Distribution). We also procure from professional markets accessible only to licensed dealers, ensuring high quality and guaranteed authenticity.

All items are pre-cleaned and in wearable condition. To guarantee quality, authenticity, and accurate condition reporting, we carefully inspect every single item. Products are classified into one of the following condition ranks:

Ranks: S / SA / A / AB / B / BC / C / CD / D

Rank S: New

New and unused items. Maintains the original condition and includes all accessories such as tags, boxes, and dust bags/pouches.

Rank SA: Like New (Mint)

Items that are like-new or have been used very little. Items that have only been tried on or show almost no signs of use. Excellent condition.

Rank A: Excellent

Items with slight signs of use.

• Apparel/Shoes: Light stains or very slight fading may be present.
• Bags/Accessories: Slight corner rubbing, minute scratches, or light signs of use on the interior may be present.
• Jewelry: Fine scratches may be present.

Overall, the item is in good shape and considered a beautiful condition piece.

Rank AB: Very Good

Items with usage falling between Rank A and Rank B.

• Bags/Small Goods: Corner rubbing, small scratches, or some signs of interior use may be visible.
• Apparel/Shoes: Light to moderate signs of use.

Usage is visible, but it does not affect normal use.

Rank B: Good (Used)

Items with moderate signs of use.

• Apparel/Shoes: Relatively distinct stains, wrinkles, or signs of wear.
• Bags/Accessories: Corner rubbing, moderate scratches, or interior wear may be visible.
• Jewelry: Moderate scratches or dents may be visible.

Rank BC: Fair

Items with heavier signs of use than Rank B.

• Corner rubbing, scratches, or stains may be conspicuous.
• Wear on the interior or metal hardware is clearly visible.

Rank C: Heavily Used

Items with strong signs of use.

• Apparel: Fraying, pilling, or missing decorations.
• Shoes: Discoloration or heavy scuffing.
• Bags/Accessories: Heavy corner rubbing, scratches, or strong signs of interior use.

Rank CD: Damaged / For Repair

In addition to Rank C usage, clear damage is visible in some areas.

• Hardware defects, tears, stains, or discoloration may be confirmed.
• Usage is possible, but a full understanding of the condition is necessary before purchase.

Rank D: Junk

Items with significant wear or damage are sold with the assumption that they need repair or maintenance.

• Major corner scuffing or discoloration.
• Broken hardware, holes, tears, or rips.

Returns based on condition are generally not accepted for this rank.

Note: Some items we sell come with original tags, boxes, dust bags, or authenticity cards. If accessories are included, they will be clearly listed in the product description.

Every item sold at Brand Street Tokyo undergoes a meticulous authenticity verification by our experienced in-house team of luxury specialists before listing. We ensure accuracy through a multi-step inspection process that combines expert visual assessment with advanced authentication technology.

Our specialized staff checks every detail—materials, stitching, logos, hardware, and overall construction—based on extensive practical experience with genuine luxury goods. When necessary, we also use "Entrupy," an AI authentication service that cross-references global brand databases to provide an additional layer of verification.

We take authenticity extremely seriously and apply the highest standards at every stage, so you can shop with confidence.

In the unlikely event that an item purchased from us is later proven to be non-authentic, we take full responsibility. If you submit documentation from a reliable third-party organization, such as an official appraisal or certificate of authenticity, we will promptly verify the claim and issue a full refund under our Authenticity Guarantee.

All authenticity verifications are conducted by our professional in-house team. Each item is carefully checked by at least 7 experts to ensure high reliability and objectivity. Our team has undergone specialized training in luxury goods, has years of practical experience, and continually updates its knowledge to stay ahead of evolving counterfeiting techniques.

It depends on the item.

If the item already comes with an existing certificate of authenticity, we will include it with your shipment. However, we do not issue new certificates for every single item.

Please rest assured that every item is sold only after we have individually verified its authenticity, quality, and condition. The presence or absence of a certificate is clearly stated in the product description.

Please feel free to contact us. We are transparent about our authentication process and will explain the details until you are satisfied. If necessary, we can also arrange for re-authentication (a double check) by a third-party organization.

While expert authentication is the most reliable method, you can check the following points as a general reference:

• Accuracy of the logo
• Quality of the stitching
• Texture of the material
• Weight and finish of the metal hardware

However, counterfeit technology is becoming increasingly sophisticated each year, so we strongly recommend relying on expert authentication.

Our customer support team is here to help seven days a week, during local business hours. You can contact us through our form or by emailing contact@brandstreettokyo.shop .

We specialize in online sales. All purchases are conducted through our website, allowing access from anywhere worldwide. We do not have a physical store, and purchases can only be online.